Privacy Policy
Bulk Solids Handling & Processing Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
While not required by Australian law, we have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) to assure you that we take your privacy seriously. The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Please note that, in accordance with the Privacy Act, the NPP (and this Privacy Policy) may not apply in certain circumstances relating to:
• Our handling of information relating to current or former employees
• Our operations outside Australia relating to personal information of non-Australians.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via forms filled out on our website www.bshp.net.au, from publicly available sources, from cookies and from third parties. By sending us information through the mentioned direct mediums, you are agreeing to willingly hand over this information for the purposes as indicated in your communication, and we will take responsible steps to ensure that your privacy is respected. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. When collecting Personal Information by telephone, email or forms filled out on our website will be generally used for the primary purpose of contact, and thus an explanation may not be provided on every instance.
Information collected during Website access
Individuals may visit this Website anonymously as the Company does not generally collect personal information when someone visits this Website.
In common with many commercial websites we may collect aggregated information which tells us information about visitors to this Website, but not the identity of those visitors. We do not match this aggregated information to any personal information. For example, we may collect information about how much traffic is observed on a webpage during a certain time period. We use this information in order to help us administer and improve the Website.
This Website may contain links to websites of other organisations which may be of interest to visitors. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. Linked website can include (but not exclusive to) LinkedIn and Google (via Youtube).
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as membership of a trade union or other professional body.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for being able to serve you, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In certain circumstances, we may not be required by law to allow access to or correction of personal information. If this is the case, we will provide our reasons for that decision.
Bulk Solids Handling & Processing Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable to ensure that we can continue to provide quality services to you. We will endeavour to maintain that your Personal Information is accurate, complete and up-to-date by means of updating our system within a reasonable timeframe should we be notified by you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us using our details on our website.